Privacy Policy
Last updated: October 2026
At Remarkable Education, we respect your privacy and are committed to protecting the personal information of students and their families.
This policy explains how we collect, use, store and manage personal information in accordance with the New Zealand Privacy Act 2020.
1. Information We Collect
We may collect personal information when you submit an enquiry, arrange tutoring or use our services.
This may include:
- Parent or guardian names, email addresses and phone numbers
- Student names, school year levels, learning needs and academic goals
- Relevant information provided to help us understand and support a student's learning
- Tutoring session notes, progress records and related communications
- Booking, invoicing and payment records
Our website and hosting providers may also collect basic technical information, such as IP addresses and browser details, to operate and secure the website.
2. How We Use Your Information
We collect and use personal information to:
- Respond to enquiries and communicate with families
- Assess tutoring suitability and availability
- Plan and deliver personalised tutoring sessions
- Monitor student progress and provide feedback
- Manage bookings, invoicing and administration
- Meet our legal and regulatory obligations
Providing information is generally voluntary. However, we may be unable to respond to an enquiry or provide appropriate tutoring without certain details.
3. Children's Privacy
We recognise the importance of protecting children's personal information.
Information about students is generally provided by their parents or guardians and is used only for legitimate educational and administrative purposes.
We take reasonable steps to ensure students and their families understand how their information is used, taking account of the student's age and circumstances.
We will not publish identifiable student photographs, names or learning records for marketing purposes without appropriate permission.
4. Information Security and Storage
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss.
Access is limited to people who require the information to deliver or administer our services.
Some third party technology providers may process or store information outside New Zealand. Where applicable, we take reasonable steps to ensure personal information receives appropriate protection.
5. Sharing Personal Information
We do not sell personal information.
Information may be shared with trusted service providers assisting with website hosting, communications, administration or accounting.
Student information may also be shared with authorised parents or guardians, or other relevant parties where appropriate consent has been obtained or disclosure is permitted or required by law.
6. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or to meet legal and recordkeeping requirements.
Information that is no longer required will be securely deleted or otherwise appropriately disposed of.
7. Access, Correction and Deletion
Under the Privacy Act 2020, individuals have rights to request access to and correction of their personal information.
Parents or guardians may make requests on behalf of a student where they are authorised to do so.
You may also request deletion of information, which we will consider subject to applicable legal obligations and other relevant requirements.
8. Marketing Communications
We will only use personal contact details for promotional communications where permitted by law.
Recipients may opt out of marketing emails at any time.
9. Privacy Enquiries and Complaints
For privacy questions, concerns, or requests relating to personal information, please contact our Privacy Officer.
Organisation: Remarkable Education
Business postal address: 16 Herries Lane, Lake Hayes Estate, Queenstown 9304
Email: hello@remarkableeducation.co.nz
If you are dissatisfied with how a privacy concern has been handled, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal obligations.
The latest version will be available on our website.